Returns & Refunds

If something’s wrong, we’ll make it right

If your print arrives damaged, misprinted, or isn’t what you ordered, we’ll send a free replacement or give you a full refund, your choice.

• Tell us within 30 days of delivery.
• Send a photo of the problem (and of the packaging, if it was damaged in shipping).
• No need to send the print back.

Change of mind

Because each print is made to order with your own quote, we can’t take returns or exchanges if you simply change your mind, pick the wrong size, or spot a typo you made in your quote. Please check the preview and your quote before you order.

Lost packages

If tracking shows your order hasn’t moved for a while, or it says delivered but you don’t have it, let us know. We’ll work with the carrier and reprint it if it’s truly lost.

If an order comes back to us because of an incorrect or incomplete shipping address, we can reship it, but the cost of the new print and shipping is on you.

Canceling an order

Prints go into production quickly. If you need to cancel, contact us right away. If your order hasn’t been printed yet, we’ll cancel it and refund you in full.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, they usually show up within 5 to 10 business days.

How to reach us

Use our contact page or email hello@makepopart.com. Include your order number and a photo if something’s wrong.

See our Terms of Service for the rest of the fine print.